Help Scout Classes

Por Roberto Categorias: Negócio, TI & software
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Sobre o curso

Help Scout Classes – Live chat software,but more helpful

Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows. Ready to make your website more helpful?

Get Started with Beacon and Live Chat

Beacon makes it easy to be helpful. It’s instant answers, live chat, and conversation history all rolled into one customer companion. We’ll show you how to create your first Beacon — improving customer satisfaction and reducing conversation volume along the way.

Level up your Support game

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!

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O Que Você Vai Aprender?

  • Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.

Conteúdo Do Curso

Basic Chapter

  • 1. Create a mailbox
    00:58
  • 2. Configuring the router
    01:39
  • 3. Users and roles
    02:27
  • 4. Mailbox folders
    02:21
  • 5. Basics of conversation
    03:10
  • 6. New conversations
    00:50
  • 7. Customer profiles
    01:41
  • 8. Reporting
    03:19
  • 9. Tag management
    02:03
  • 10. Workflows
    03:44
  • 11. Docs
    08:27
  • 12. Applications
    01:11

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