Help Scout Classes
Sobre o curso
Help Scout Classes – Live chat software,but more helpful
Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows. Ready to make your website more helpful?
Get Started with Beacon and Live Chat
Beacon makes it easy to be helpful. It’s instant answers, live chat, and conversation history all rolled into one customer companion. We’ll show you how to create your first Beacon — improving customer satisfaction and reducing conversation volume along the way.
Level up your Support game
Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!
Conteúdo Do Curso
Basic Chapter
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1. Create a mailbox
00:58 -
2. Configuring the router
01:39 -
3. Users and roles
02:27 -
4. Mailbox folders
02:21 -
5. Basics of conversation
03:10 -
6. New conversations
00:50 -
7. Customer profiles
01:41 -
8. Reporting
03:19 -
9. Tag management
02:03 -
10. Workflows
03:44 -
11. Docs
08:27 -
12. Applications
01:11
Estudante De Classificações E Comentários
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